Privacy Policy

This privacy policy is for services provided by Meenakshi Super Speciality Hospital, Madurai, an organisation using the Connect2MyDoctor platform developed by Neev Labs IT Solutions India Pvt Limited on web (https://www.connect2mydoctor.com/new/meenakshisuperspeciality) and mobile application with the name – MSSH Nalam under the contract signed between both organisations. Meenakshi Super Speciality Hospital has its registered office at Lake Area, Melur Road, Madurai – 625107, Tamil Nadu. In case, you need to get in touch with us, please send email to us at info@mssh.in. Meenakshi Super Speciality Hospital is part of Sunmed Health Care Private Limited.
Neev Labs has licensed the connect2mydoctor.com platform on web and mobile to Meenakshi Super Speciality Hospital. During this contract period, all patient information is securely stored in state-of-the-art data center facilities.

2. Kinds of Personal Information collected
We collect personal information including:
• Full name, title, contact details (address, email, phone)
• Time zone, gender, date of birth, next of kin
• Location information
• Transactional information (payment method, consultation dates/times)
• Reasons for using the Website/App
• Preferences and opinions
• Logs (IP address, browser type, clickstream data, consultation details, video call performance)
• Clinical notes/assessments from Providers
Information is collected through the Website, App, services, account creation, surveys, employment, or other contact methods.

3. Use of Personal Information
Neev Labs may use personal information for:
• Improving services and user satisfaction
• Providing and delivering services
• Technical support
• Internal research/statistics
• Sending relevant information
Google Analytics and other third-party tools may be used.

4. Disclosure of Personal Information
Personal information may be disclosed to:
• Providers
• Affiliates
• As required by law or to protect health/safety
Information disclosed via public features becomes public.

5. Storage and Security of Personal Information
Precautions include:
• HIPAA/GDPR compliant servers in India
• No external messaging of data
• System/network protections
• Access restrictions
• Encrypted servers, password protection, multifactor authentication, locked cabinets
Transmission risks remain; users provide information at their own risk.

6. Cookies
Cookies are used to collect information. Users may refuse cookies but some features may not work.

7. Web Beacons
Web beacons track usage patterns and may interact with cookies.

8. Links
Third-party links are at user’s own risk. Read their privacy policies.

9. Accessing and Updating Personal Information
Users may amend information via the Website/App or by contacting the Privacy Officer at info@mssh.in. Requests are responded to within 7 business days. Deletion requests may leave residual data due to legal requirements.

10. Applicable Laws
This Privacy Policy is governed by the laws of Tamilnadu, India, with exclusive jurisdiction of Tamilnadu courts.

11. Changes to the Privacy Policy
Effective from 24.09.2026. Changes will be updated on the Website/App. Continued use confirms acceptance.

12. Contact Us
For further information: info@mssh.in

13. Making a Complaint
Concerns may be sent to info@mssh.in. Complaints will be handled confidentially with a response within 30 days.